We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be:
- In the same condition that you received it
- Unworn or unused
- With tags
- In its original packaging
- Accompanied by the receipt or proof of purchase
To start a return, please contact us at contact@blyneo.com.
If your return request is approved, we will provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
For any return-related questions, you can contact us at contact@blyneo.com.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if:
- The item is defective
- The item is damaged
- You receive the wrong item
If your item is faulty, damaged, or not as described, you are entitled to a replacement or refund under the Australian Consumer Law. We will assess the issue and provide an appropriate resolution.
Non-Returnable Items
We do not accept returns for:
- Gift cards
Sale items are not eligible for change-of-mind returns. However, if an item is faulty, damaged, or not as described, you are still entitled to a remedy under the Australian Consumer Law.
If you have questions about a specific item before purchasing, please contact us at contact@blyneo.com.
Exchanges
The fastest way to receive a different item is to return the original item (if eligible). Once your return is approved, you may place a new order for the desired product.
Refunds
Once we receive and inspect your return, we will notify you whether the refund has been approved.
If approved, the refund will be processed to your original payment method within 10 business days. Your bank or credit card provider may require additional time to post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at contact@blyneo.com.
Return Shipping
If the return is due to a change of mind, you may be responsible for return shipping costs.
If the item is faulty, damaged, or incorrect, Blyneo will cover the return shipping costs.
Unless the return is due to our error or a defective product, the customer is responsible for return shipping costs.
Compliance with Consumer Law
Nothing in this policy limits your rights under the Australian Consumer Law.
Contact Information
Store Name: Blyneo
Address:
5 Bright Cl
Edensor Park, NSW 2176
Australia
Phone: +61 2 9099 1738
Email: contact@blyneo.com
Monday to Friday: 9:00 AM – 5:00 PM (AEST)
Saturday & Sunday: Closed
We aim to respond to all inquiries within 24 hours during business days.