Welcome to Blyneo. The terms “we”, “us” and “our” refer to Blyneo. Blyneo operates this website and online store, including all related information, content, features, products and services (the “Services”).
By accessing or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, you must not use our Services.
1. ELIGIBILITY AND ACCOUNT
By using our Services, you confirm that you are at least 18 years old or the legal age of majority in your state or territory.
You agree to provide accurate, current and complete information when placing an order. You are responsible for maintaining the confidentiality of your account details and for all activities under your account.
2. PRODUCTS AND DESCRIPTIONS
We make every effort to ensure that product descriptions, images, and pricing are accurate and up to date.
However:
- Product images are for illustrative purposes only
- Minor variations may occur due to manufacturing or display differences
We do not guarantee that all product descriptions or content are error-free, but we will correct any errors promptly.
3. PRICING AND PAYMENTS
All prices are listed in Australian Dollars (AUD).
- Prices include GST where applicable unless stated otherwise
- Shipping is free for all orders within Australia.
- No hidden fees are applied
Payments are processed securely via trusted third-party payment providers.
4. ORDER ACCEPTANCE
When you place an order, you are making an offer to purchase.
An order is confirmed only once you receive an order confirmation email.
We may refuse or cancel an order only in the following cases:
- Product is unavailable
- Payment is not successfully processed
- Fraudulent or suspicious activity is detected
- Incorrect pricing or product information due to a genuine error
If your order is cancelled after payment, you will receive a full refund immediately.
5. SHIPPING AND DELIVERY
We deliver within Australia.
Here’s what to expect once your order is processed:
Processing Time: 2–3 business days (Monday to Friday)
Transit Time: 4–9 business days (Monday to Friday)
Total Delivery Time: 6–12 business days
Order Cutoff Time: 5:00 PM
Time Zone: AEST (Australian Eastern Standard Time)
Delivery times are estimates, however we work with reliable carriers to ensure timely delivery.
All orders include tracking information, which will be provided via email once your order has been shipped.
If your order is lost or damaged in transit, please contact us at contact@blyneo.com and we will resolve the issue in accordance with Australian Consumer Law.
6. RETURNS, REFUNDS AND CONSUMER RIGHTS
Your purchases are covered by the Australian Consumer Law (ACL).
You are entitled to:
- A replacement or refund for major failures
- Compensation for any other reasonably foreseeable loss or damage
We also offer a voluntary return policy (see our Refund Policy page for details).
Nothing in these Terms limits your statutory rights.
7. INTELLECTUAL PROPERTY
All content on this website (text, images, logos, graphics) is owned or licensed by Blyneo.
You may not use, reproduce or distribute this content without prior written permission.
8. THIRD-PARTY SERVICES
We may use third-party providers (e.g. payment processors, hosting services).
We are not responsible for third-party platforms but only use reputable and secure providers.
9. PRIVACY
Your personal information is handled in accordance with our Privacy Policy.
We collect and process data only as necessary to:
- Fulfil orders
- Provide customer support
- Improve our services
10. WEBSITE ERRORS
We reserve the right to correct errors (pricing, descriptions, availability).
If an error affects your order:
- You will be notified immediately
- You may choose to proceed or receive a full refund
11. PROHIBITED USE
You agree not to:
- Use the website for unlawful purposes
- Interfere with website security
- Commit fraud or abuse the system
12. TERMINATION
We may suspend or terminate access only where:
- There is misuse of the website
- Fraud or illegal activity is suspected
13. LIABILITY
To the extent permitted by law:
We are not liable for indirect or consequential losses.
Nothing in these Terms excludes or limits your rights under the Australian Consumer Law.
14. GOVERNING LAW
These Terms are governed by the laws of New South Wales, Australia.
15. CHANGES TO TERMS
We may update these Terms from time to time.
Changes will be posted on this page and take effect immediately.
16. CONTACT INFORMATION
Blyneo
5 Bright Cl
Edensor Park, NSW 2176
Australia
Phone: +61 2 9099 1738
Email: contact@blyneo.com
Business Hours:
Monday to Friday: 9:00 AM – 5:00 PM (AEST)
We aim to respond within 24 hours on business days.